Average Reviews:
(More customer reviews)I ordered this brace without a true idea of measurements because they aren't really legible on the product information section. When it arrived, the first thing I noticed was that the plastic it was wrapped in had been opened. The brace itself is little more than a thick ace bandage with straps. I thought 'I am returning this' before I even tried it on. But then, thinking it might offer more support than it looked, I tried it on. It didn't fit. So, I look in the package for return info. None. I had to go to their website to find out how to return. According to their site, you have to get an RMA and will most likely be socked with a restocking fee. I felt this was unfair but I wasn't paying this much money for something I wasn't going to use. Anyway, an extremely rude CS rep quickly informed me that of course, this type of item was non-returnable. I honestly believe it had been returned before because of the condition of the packaging and told her so but she curtly told me again, no money back. I find this horribly unfair. IF such items are unreturnable, the buyer should be informed of this on the AMAZON website. A buyer shouldn't be responsible for launching an investigation on return policies!! I would NEVER order something that I couldn't return. I understand hygiene issues to a certain extent but again, there should be a warning that you will NOT be able to return this item. As I explained to the seller, trying on a knee brace is like trying on a pair of shoes in a department store-one is no less hygeinic than the other. AND, did I mention it was OPEN when I received it? How do I know that several people hadn't tried it on before me? I feel quite duped. I would never order from this seller again. I notice that this brace is now being sold by a different seller so I wanted to make clear who I bought the brace from--it was from Medical Department Store. As an update, when I left feedback, the seller left a scathing comment saying that they doubted that their Customer Service Rep was rude to me. So, I lost 70.00 and then got insulted when I dared to question their policies. Again, very poor customer service.
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